College students complain that they can’t submit AP assessments

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On Tuesday evening, after the second day of this yr’s Superior Placement assessments, the primary ever given remotely, the Faculty Board issued a press release to the press:

“Throughout right now’s exams, roughly 640,000 college students examined, representing greater than 88 p.c of scholars who registered to take these exams at the beginning of their AP programs this yr … Given the big variety of units and browsers college students are utilizing, we anticipated {that a} small proportion of scholars would encounter technical difficulties. We’ve a make-up window in June, so college students have one other alternative to check. So far, lower than 1 p.c of the greater than 1 million college students who examined encountered technical difficulties.”

To college students whose assessments have been rejected by the Faculty Board’s laptop techniques, nonetheless, the check system isn’t working.

Here is an electronic mail account from one mum or dad:

“My daughter, a highschool junior, studied for hours for her AP Calc examination. She adopted Faculty Board’s directions to the letter — utilizing a brand new MacBook Air supplied by our city’s highschool, and a brand new iPhone supplied by her mother and father — to write down out the solutions to the questions, take a photograph of the solutions, after which add them to CB’s server. Moments after hitting ‘submit,’ she obtained a message telling her that her submission couldn’t be obtained and that she must take a make-up check in three weeks. Distraught by what occurred, and significantly anxious about upcoming AP assessments this week, she is presently in mattress — not attending the net courses her highschool cobbled collectively for her. It took shut to 2 hours on maintain for a clueless customer support rep to inform her that ‘the server points will probably be mounted by Friday,’ and telling her to take a make-up in three weeks.”

He went on to say, “There’s a partial repair that’s simple and easy — these pictures are date- and time-stamped. Affected college students must be allowed to re-upload their solutions. At no level has anybody supplied a refund … Faculty Board was deafeningly silent within the face of this failure.”

This yr’s AP assessments are being given at house and are a lot shorter (45 minutes versus three hours) due to the COVID-19 pandemic.

A counselor from a California highschool wrote that “college students at my faculty obtained error messages when submitting their AP Calculus responses telling them they now have to enroll in make-up testing, which could be very irritating and aggravating. Then, once you click on the hyperlink to enroll in the make-up testing, it provides you an error message stating the CB server is taking too lengthy to reply and it kicks college students out. I’ve additionally tried calling quite a lot of numbers to try to get solutions and ALL of them result in a busy sign.”

A mum or dad whose son took the AP Calculus check in New England wrote, “Our son took the AP Calculus check this week. When he tried to submit the check, all he noticed on-screen was a spinning wheel and was unable to add something. After doing somewhat asking round in our neighborhood and studying a number of articles, it seems as much as 10 p.c of scholars testing have been affected. We known as The Faculty Board and have been informed his solely recourse is to take a make-up check on June 1 … We paid some huge cash for the AP assessments. Not solely are they condensed variations, we’re not assured that our baby will even be scored. Hundreds of faculty credit score hour {dollars} are at stake for households. We might miss out on the chance to check out of faculty courses by means of no fault of our personal. We’ve held up our finish of the cut price, The Faculty Board has not.”

An internet petition signed by greater than 16,000 folks says, “My expensive pal Natalie and I are two of hundreds of AP college students who weren’t in a position to submit our AP exams resulting from a malfunction within the Faculty Board web site. We have labored exhausting all yr to study and earn some faculty credit score so we will have a head begin and ensure we will graduate faculty on time or early. We have studied exhausting for the previous couple of weeks and have been trying ahead to incomes some faculty credit score right now. Now we’d should retake our assessments a number of weeks from now or lose our probability to get faculty credit score.”

When the Faculty Board posted on Twitter that 99 p.c of check takers have been effective and added that “we took a better look and located that outdated browsers have been a main trigger of those challenges,” it unleashed a flood of criticism that different causes might have been at play. One response: “On condition that greater than 15 p.c of my faculty ALONE had related points as me, ready for the buffering of the submit button after efficiently importing pics/all work, this statistic makes completely NO SENSE.”

UPDATE: The Faculty Board introduced a brand new system could be in place this week, beneath which college students unable to submit instantly might instantly electronic mail their solutions.

FairTest: Nationwide Heart for Truthful & Open Testing reported receiving dozens of complaints about issues with the AP assessments, which proceed for 10 extra days.

Lots of these annoyed by the check submission course of famous that the system failed on them once they have been achieved with the examination, in order that they did the work however will obtain no credit score.

The Faculty Board launched a press release that mentioned that greater than 456,000 college students took exams on Wednesday and that, once more, “lower than 1 p.c [were] unable to submit their responses.”

As to college students who could not submit, the assertion mentioned, “We share the deep disappointment of scholars who have been unable to finish their examination — whether or not for technical points or different causes. We’re working to know these college students’ distinctive circumstances upfront of the June make-up exams. Any pupil who encountered a problem throughout their examination will have the ability to retest.”

The assertion mentioned, “Some college students informed us that they had bother chopping and pasting their responses. We discovered that outdated browsers on college students’ units have been related to these difficulties, and so we reminded college students to replace their browsers to the newest model. And right now, we noticed a lower in each outdated browsers and copy-paste points. Some college students indicated they didn’t keep in mind seeing a display screen telling them they accomplished their examination. We’ve made that display screen extra distinguished and are encouraging college students to take a display screen seize of the web page in order that they have a document of their examination.”



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